Joey Coleman Brings Customer Experience Insights to Taylor Automotive

On July 12, 2024, Taylor Automotive Family had the opportunity to learn from customer experience expert and bestselling author Joey Coleman during a dynamic and engaging session focused on building loyalty and creating moments that matter.

Joey is the author of Never Lose a Customer Again and is known for helping companies deliver remarkable service that turns first time customers into lifelong fans. During his visit, he shared key strategies on how to create exceptional experiences that start from day one and last far beyond the sale.

He challenged our team to see the customer journey through a new lens and to focus on the details that turn ordinary transactions into lasting relationships. From small touches to long term follow through, Joey reminded us that every interaction is a chance to build trust and connection.

At Taylor Automotive, we are committed to putting people first and always finding ways to improve the customer experience. Joey’s visit gave us valuable tools and a renewed perspective that will carry forward in how we serve our customers and support our team.